SHIPPING AND RETURNS

DELIVERY
The delivery date indicated on the Website is for indicative purposes only. However, IIMO Store shall make all reasonable efforts to comply with this date, although it shall not be liable for any possible delays to the initial estimated delivery date, that in any case will not exceed 30 calendar days. Deliveries will be shipped to the address specified by the customer following these guidelines:

  • Shipping to Spain (Mainland) has a fixed cost of 4,95 Euros.
  • We do not ship to Ceuta, Melilla or the Balearic and Canary Islands.
  • Shipping to Portugal, Germany, Austria, Belgium, Denmark, France, The Netherlands, Italy, Luxembourg and United Kingdom has a fixed cost of 14,95 Euros.
  • Shipping to other European Countries not indicated above has a fixed cost of 29,95 Euros.
  • In the case of items shipped to any country outside of the European Union, customers are liable for the customs duties applicable on receipt of the order (these costs vary according to package weight), which are payable at the time the package is received and in no case will be included in the price paid for the products.
  • The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same.
  • Customer will receive a notification via SMS or email 24h prior to delivery.
  • In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the delivery person by phone. After two more attempts, the customer will need to contact the shipping Company in order to arrange the delivery.

EXCHANGES, RETURNS AND RIGHT OF CANCELLATION
There are different procedures for exchanging, returning items or cancelling an order. Below are details of each one, including their corresponding terms and conditions.

a) Exchanges: when one item is replaced with another.
b) Returns: caused by an item being faulty or showing a defect.
c) Cancellation: voluntary renounce of an order for any reason.

ALL UNWANTED ITEMS MUST BE EXCHANGED OR RETURNED IN THEIR ORIGINAL PACKAGING AND CONDITION.

a) Exchanges:

– Conditions: The exchange must be done within 10 calendar days after the order was received.

– Costs: Shipping costs are payable by the customer.

– Procedure: Request your exchange at hello@iimo-store.com and our Customer Department will indicate you how to proceed.

b) Returns:

– Conditions: The fault or defect must be notify within 10 calendar days after the order was received and is subject to inspection and approval.

– Costs: Returns are free of charge for the customer. Usually another product is replaced but in case the customer requests a refund, Hokney Lifestyle shall refund the customer the corresponding amount within 15 calendar days since the date the item is received and checked in our warehouse. The refund will be made via the same method used for payment.

– Procedure: Request your return at hello@iimo-store.com and our Customer Department will indicate you how to proceed. Usually a proof of default is requested.

c) Cancellation:

– Conditions: You have the right to cancel your order for any reason within 10 calendar days after you received the order. The item must not be unpacked, assembled or used.

– Costs: Shipping costs are payable by the customer. Hokney Lifestyle shall refund the customer the corresponding amount within 15 calendar days since the date the item is received and checked in our warehouse. The refund will be made via the same method used for payment.

– Procedure: Request your return at hello@iimo-store.com and our Customer Department will indicate you how to proceed.